Shipping & Delivery

RedSea Watches are limited edition boutique dive watches constructed of premium components. Each RedSea watch is individually numbered, so no two are exactly alike. Due to the custom nature of our premium watches your order may take an extended period of time to fulfill. We take pride in our high level of service. Once ordered, we keep our clients up to date with ship dates and production milestones via personal email updates. Should you have any comments, questions or concerns—or would like an update on the status of your order, please use the form below and we’ll contact you directly.

Payment

RedSea uses a processing company to insure secure online transactions.

RedSea Watches 12 month limited warranty

Your RedSed watch is warranted by RedSea, LLC for a period of twelve (12) months from the date of purchase under the terms and conditions described in the warranty. This warranty covers defects in materials or construction/assembly at the time of purchase. This warranty is valid only if the warranty certificate is dated, completed in its entirety and marked by RedSea, LLC. The 12 month warranty is also transferable within the warranty period.

In the event of a malfunction arising within the warranty period, RedSea, LLC will fix the defect at no cost to the consumer. To receive warranty service, please email info@redseawatches.com and you will receive a return authorization number. To receive warranty service, ship the watch (postage pre-paid) and copy of the warranty certificate in accordance with the instructions given with the return authorization number. Include your name, address, phone number, email address and a description of the problem.

This warranty does not cover:

• Normal wear and tear
• Damage cause by tampering with or opening the watch or by other than normal use.
• Damage or defects caused by modification through the addition or substitution of parts or accessories not supplied by RedSea.
• Damage or defects caused by repairs performed other than by one authorized by RedSea.
• Water leakage due to failure to completely screw in the crown or leaving the crown out or by use at depths in excess of the water resistance rating imprinted on the watch.
• Loss or theft.